Privacy Policy

1. Who We Are

Fix My Debt , is committed to protecting your privacy. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to safeguard the personal data we collect from you. This policy outlines how we collect, process, and protect your personal information. It may be updated from time to time, with any changes posted on our website.

2. How We May Contact You

As part of your request for debt assistance, we, along with our panel of FCA-regulated debt solution providers, may contact you to provide updates on the status of your application. You may receive communication through telephone, email, SMS, post, or automated messages unless you explicitly opt out of these methods. Additionally, Fixymydebt may contact you regarding home improvement services, including solar energy installations and remodeling, in connection with your inquiry.

3. How You Contact Us

You can contact us through various channels provided on our website or in our marketing communications. If you call us, your call may be recorded for quality control, training, and regulatory purposes.

4. How We Keep You Informed

We may reach out to you with updates about our services or related services that might be of interest to you. This communication may come from us or trusted third parties to ensure we provide you with the most relevant information.

5. Obtaining Personal Data

We collect personal data when you visit our website or complete forms to request assistance with debt solutions. This data includes information such as your name, contact details, employment status, and details about your financial situation. You are not required to provide personal information to browse our website, but certain services may require it. Additionally, we may collect non-sensitive information, such as your IP address, while you browse.

6. Customer Communication

We communicate with customers via phone, SMS, and email about services or updates related to your debt solution application. We may also receive and use data from third parties to offer products and services aligned with your interests. It’s important that you keep your information accurate and updated to ensure we can serve you effectively.

7. What Personal Information We Collect

The personal data we typically collect includes your name, contact information, financial details (e.g., debt value and creditors), and information about your ability to pay. If you register with us or make an inquiry, we may collect additional personal data necessary to respond to your request.

8. How We Use Your Personal Information

Your personal data is used to enable you to access our services, personalize your experience, improve our offerings, and communicate relevant information. We may use your information for research purposes, such as analyzing market trends and customer demographics. Additionally, we may share your details with trusted debt solution providers to offer suitable debt advice or services. In some cases, we may conduct checks with credit reference agencies.

9. Who We Share Your Personal Information With

Your personal information may be shared with our trusted panel of debt solution providers, including FCA-regulated advisers and licensed insolvency practitioners. We may also share your information with service providers or third parties for marketing or operational purposes, provided they comply with data protection laws.

10. Who Might Our Panel of Debt Solution Providers Share Your Information With?

Our debt solution providers may share your information with other parties, including fraud prevention agencies or credit reference agencies, to verify the details you provide and offer debt solutions. They may also perform checks to assess your eligibility and verify your circumstances.

11. What Cookies Do We Use?

Cookies are small files placed on your device to help us understand how you use our site, track visitors, and improve your experience. We use session cookies (which are deleted after you close your browser) and persistent cookies (which remain on your device until deleted or they expire). You can manage cookie settings through your browser, but blocking cookies may affect how our site works for you.

12. How Secure Is Our Site?

We prioritize the security of your personal data. Our website uses secure socket layer (SSL) encryption, but please note that no data transmission over the internet can be guaranteed to be 100% secure. By using our site, you acknowledge the inherent risks involved in providing personal data online. We take reasonable precautions to protect your information, but we cannot guarantee its absolute security.

13. Rights of Access to Your Personal Information

You have the right to request access to the personal data we hold about you. If you wish to obtain a copy of your information or correct any inaccuracies, you can contact us via email at support@beepboost.com We will process your request promptly and in accordance with GDPR requirements.

14. How Long Will We Retain Your Personal Information?

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal or regulatory obligations. If you opt out of marketing, we may retain your data to honor your preference. We will retain data related to debt solutions for at least six years after our relationship ends, as required by law.

15. Your Right to Opt Out of Future Contact

You have the right to opt out of future communications from us at any time. If you no longer wish to receive marketing messages, you can unsubscribe using the link provided in any communication or contact us directly. Please allow up to 48 hours for us to process your request.

16. Your Right to Be Forgotten

Under GDPR, you have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary, when you withdraw your consent, or if the data was unlawfully processed. If you wish to exercise this right, please contact us via email at support@beepboost.com

17. How to Make a Complaint

If you have a complaint about our services or the handling of your personal data, please contact us at support@beepboost.com. We will acknowledge your complaint within five working days and aim to provide a resolution within four weeks. If we cannot resolve the issue within eight weeks, you have the option to escalate the matter to the Information Commissioner's Office (ICO). This policy outlines our commitment to protecting your privacy and ensuring that your personal data is handled responsibly and securely. If you have any questions or concerns, please contact us at the details provided above.

Privacy Notice:

Your personal data will be processed in accordance with our [Privacy Policy]. You can withdraw your consent at any time by [method, e.g., clicking 'unsubscribe' in emails, replying 'STOP' to SMS, we will be never sell your data to third parties.

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All program claims are based on enrolled debts, though not all debts qualify for enrollment. Results vary, and not all clients complete our program due to factors like inability to save sufficient funds. Savings estimates reflect prior results, which depend on individual circumstances. We cannot guarantee specific debt reductions, timelines for becoming debt-free, or that all debts will be settled. We do not pay creditors directly, assume consumer debt, or provide tax, legal, bankruptcy, or credit repair advice. Services may not be available in all states. Consult a tax professional regarding potential settlement tax implications. By using this site, you agree to our Terms and Privacy Policy.

We would love to hear from you

Office Address: BeepBoost by Harpanx, 2093 Philadelphia Pike 9585, Claymont, DE 19703, United States of America

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Fix My Debt operates the Assistance Centre and is not authorised to provide debt advice. After completing our form, your details will be shared with one of our authorised debt solution partners, who will assess your financial situation, explain the available options, and recommend a suitable debt solution. We do not charge any fees for this service. If ongoing services are provided, fees may or may not apply depending on your chosen debt solution.

Alternative debt solutions may be available. Repaying debt over a longer period may increase the total amount to be repaid. Your credit rating may be affected. Lenders are not required to accept reduced payments, freeze interest and charges, or stop further enforcement actions.

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